Privacy Policy

This Privacy Policy explains how 7lotus (“we”, “us”, “our”), operating the website 7lotus.org, collects, uses, stores and protects your personal information. By using our website and services, you agree to the practices described here. If you do not agree, please do not use the site.

1. Information we collect

We collect information you provide directly and information gathered automatically as you use the site:

• Account details you give us during sign up — such as your name, mobile number, email address and password.
• Verification data for identity checks (KYC) where required before withdrawals, such as proof of age and identity.
• Transaction information relating to deposits, withdrawals and play activity.
• Technical data collected automatically, including your IP address, device type, browser, and pages viewed.
• Communications you send us, such as support messages.

2. How we use your information

We use your information to:

• Create and manage your account, and provide our services.
• Verify your identity and age, and prevent fraud and underage access.
• Process deposits, withdrawals and rewards.
• Provide customer support and respond to your requests.
• Improve our website, games and responsible-play tools.
• Send important service messages and, where you have opted in, promotional updates.
• Comply with legal obligations.

3. Cookies & similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings, though disabling some cookies may affect how the site works. We recommend choosing the most privacy-preserving settings you are comfortable with.

4. How we share information

We do not sell your personal information. We may share it only with:

• Trusted service providers who help us operate the platform (for example, payment and verification partners), under confidentiality obligations.
• Authorities or regulators where required by law or to protect our rights and users.

5. Data security

We use encryption, access controls and secure infrastructure to protect your data. While we work hard to safeguard your information, no method of transmission or storage is 100% secure. Please protect your account by using a strong, unique password and never sharing your password or OTP with anyone.

6. Data retention

We keep your information only for as long as necessary to provide our services and meet legal, regulatory and accounting requirements. When it is no longer needed, we securely delete or anonymise it.

7. Your rights

Subject to applicable law, you may request to access, correct, update or delete your personal information, or object to certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

8. Children’s privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that we have collected such data, we will delete it promptly.

9. Third-party links

Our site may link to third-party websites (for example, our WhatsApp support). We are not responsible for the privacy practices of those sites; please review their policies separately.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “last updated” date. Continued use of the site after changes means you accept the updated policy.

11. Contact us

Questions about your privacy? Email support@7lotus.org or reach us via the Contact page or WhatsApp.